Refund policy
[Return Policy]
Return Period:
We accept returns within 7 days after the arrival of the product.
Customer Convenience Returns:
As a general rule, we do not accept returns for reasons of customer convenience.
Return Shipping:
If the product is defective, we will bear the return shipping cost.
For returns due to customer convenience, as a general rule, we do not accept them, and the return shipping cost will be the customer's responsibility.
Defective Products:
In the case of a defective product or if you receive a product different from your order, we will offer an exchange or a refund.
Please contact us within 3 days after receiving the product by replying to the order confirmation email.
*Except for returns and refunds due to our reasons, the shipping and remittance fees related to returns, exchanges, and refunds will be the customer's responsibility.
*Exchanges are subject to availability of the relevant product in stock.
*Please note that for returns or exchanges, the delivery note included with the product at the time of delivery is required. If it is lost, we will not be able to accept the return or exchange, so please take care not to misplace it.
*Returns or exchanges of products based on reasons such as differences in image perception or returns of used products will not be accepted.
Contact Information:
JAPANDEMIC COMPANY, Inc.
Mail: info@japandemic.co.jp
Return Period:
We accept returns within 7 days after the arrival of the product.
Customer Convenience Returns:
As a general rule, we do not accept returns for reasons of customer convenience.
Return Shipping:
If the product is defective, we will bear the return shipping cost.
For returns due to customer convenience, as a general rule, we do not accept them, and the return shipping cost will be the customer's responsibility.
Defective Products:
In the case of a defective product or if you receive a product different from your order, we will offer an exchange or a refund.
Please contact us within 3 days after receiving the product by replying to the order confirmation email.
*Except for returns and refunds due to our reasons, the shipping and remittance fees related to returns, exchanges, and refunds will be the customer's responsibility.
*Exchanges are subject to availability of the relevant product in stock.
*Please note that for returns or exchanges, the delivery note included with the product at the time of delivery is required. If it is lost, we will not be able to accept the return or exchange, so please take care not to misplace it.
*Returns or exchanges of products based on reasons such as differences in image perception or returns of used products will not be accepted.
Contact Information:
JAPANDEMIC COMPANY, Inc.
Mail: info@japandemic.co.jp